The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!
From the Wiki University
What evidence can you provide to prove your understanding of each of the following citeria?
Identify customer information requirements
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| Use interpersonal and communication skills to identify customer information needs Completed |
Evidence:
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| Handle initial customer enquiries courteously and promptly Completed |
Evidence:
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| Update knowledge and understanding of products and services actively through authoritative sources and appropriate personnel Completed |
Evidence:
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| Identify professional limitations in addressing customer information needs, and seek assistance from appropriate personnel Completed |
Evidence:
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Provide information to customers
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| Present information to customers in a timely and professional manner Completed |
Evidence:
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| Organise to exhibit horses that may meet requirements to customer Completed |
Evidence:
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| Refer enquiries that fall outside own areas of knowledge according to workplace protocols and practices for follow-up and completion Completed |
Evidence:
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Research horse pedigrees
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| Investigate individual horse pedigrees Completed |
Evidence:
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| Identify close relations of individual horses Completed |
Evidence:
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| Review performance of close relations to individual horses Completed |
Evidence:
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